Important Notices

An Important Message from The Woodlands Water Agency Regarding the Continued Safety of the Local Water Supply

THE WOODLANDS, Texas, Oct. 9, 2020 – The Woodlands Water Agency reminded customers today that the water supply in The Woodlands is not affected by recent contamination incidents in the Houston area.

The water supply in The Woodlands, as provided by the 10 municipal utility districts (MUDs) in our area, continues to be certified by the State of Texas as a “Superior Water System.”

On Thursday, the San Jacinto River Authority, which provides wholesale surface water sourced from Lake Conroe to The Woodlands, advised customers in response to a contamination incident in the City of Lake Jackson that the SJRA water system is fully compliant with safe drinking water regulations and meets Texas Commission on Environmental Quality’s drinking water requirements.

According to the SJRA, “The water from Lake Conroe receives a high degree of monitoring, treatment, and disinfection prior to being distributed to customers. We screen for various bacteria and employ a robust treatment process that includes granulated activated carbon, micro filtration, air stripping, and chlorine disinfection that filters contaminants down to the size of viruses and bacteria to produce the highest quality drinking water.”

The Woodlands Water Agency also reconfirmed that waterborne pathogens such as COVID-19 virus and amoebas that cause brain illnesses are controlled by disinfection and standard treatment and disinfectant processes in the water supply.

CONTACT: James M. Stinson, P.E., General Manager, The Woodlands Water Agency, 855.426.7283.

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14 Candidates File for 2020 MUD Elections in The Woodlands

Nov. 3 election set for seven director positions on four MUD boards

THE WOODLANDS, TEXAS, May 12, 2020 – The field of candidates is set for the Nov. 3, 2020 elections for four Municipal Utility Districts (MUDs) served by The Woodlands Water Agency.Fourteen candidates filed for nine director positions on the four MUD Boards. The can-didates are:

MUD 7
3 for 2 positions
Rhenalea Beck (incumbent)
Stephanie Zertuche (incumbent)
Don Sarich
MUD 47
4 for 3 positions
Paul Brown (incumbent)
Laura Norton (incumbent)
Mark Unland
Cynthia Ullman
MUD 46
3 for 2 positions
George Newman (incumbent)
Michael Hoberman
Dedra Ecklund
MUD 60
4 for 2 positions
Albert Tomchesson (incumbent)
Mike Wise (incumbent)
Forest Ralph
Betty M. Daugherty

These elections, originally set for May 2, 2020, were postponed until Nov.3, 2020. The MUD Boards made the decision to postpone the elections following Governor Greg Abbott’s COVID-19 disaster proclamation,which suspendedcertain provisions of the Texas Election Code.

Questions about the November MUD elections should be directed to Woodlands Water at 855-H2O-SAVE.

Wastewater Treatment Facility No. 1, Odor Control Preliminary Engineering Report

Lakeside Cove Community Kick-off Update

July 10, 2020

This week Kimley-Horn & Associates, Inc. began an engineering study commissioned by San Jacinto River Authority (SJRA) and Woodlands Water Agency designed to evaluate and analyze all systems and processes at Wastewater Treatment Facility No. 1 (WWTF No.1) near the community of Lakeside Cove in The Woodlands.

At the conclusion of the study, Kimley-Horn Associates, Inc. will prepare a preliminary engineering report outlining potential plant modifications to improve odor emissions from WWTF No. 1 and the sanitary sewer lines in the vicinity of the facility while also evaluating the effectiveness of current odor mitigation equipment at the site.

The potential plant modifications will be based upon record drawings of the facility and sewer lines, site visits, previous odor studies, and field testing.  The resulting data, along with wind speed and direction history, will also be analyzed to create an odor dispersion model which will show “before and after” odor release patterns in an effort to compare the facility as it exists today and follow various potential modifications.  Similar analysis will be performed on the collection system of WWTF No. 1 and the “Tin-Man” unit located west of the WWTF.

Each potential modification will include a cost-benefit ratio to allow for the comparison of capital costs to the estimated odor removal potential.  This will result in each potential plant modification having a corresponding odor removal effectiveness and cost estimate.

Preliminary Engineering Report Anticipated Schedule:

  • Notice to Proceed – Monday, July 6, 2020--COMPLETED
  • WWTF No. 1 Site Visit – July 13, 2020
  • Sanitary Sewer Lines Site Visit July 14, 2020
  • “Tin Man” Review Assessment – July 20, 2020
  • Facilities Evaluation Report – August 12, 2020
  • Gravity Sanitary Sewer Line Investigation Report – September 16, 2020
  • Draft Integrated Odor Control Plan Report – September 18, 2020
  • WWTF No. 1 Dispersion Investigation Report – October 5, 2020
  • Lakeside Cove Community Meeting – Meeting Date and Format TBD
  • Final Integrated Odor Control Plan Report – October 14, 2020

The final integrated odor control report is anticipated to be completed by October 14, 2020.  The Woodlands MUDs, through the Woodlands Water Agency, will utilize this report to provide SJRA a recommended path forward regarding odor control at this facility.

WWTF No. 1 receives raw sewage from homes and businesses across seven Woodlands MUDs:  MUD 1, MUD 6, MUD 7, MUD 46, MUD 60, MUD 67, and Metro MUD.  The average daily flow is approximately 3.5 million gallons per day.

The three WWTFs in The Woodlands are operated by the San Jacinto River Authority (SJRA) pursuant to contracts with the MUDs.  Per the contracts, the MUDs approve the budgets and capital project plans and pay for maintenance, operations, and facility expansions through the sewer rate.

Wastewater Treatment Facility No. 1, Odor Control Preliminary Engineering Report

For additional information on the WWTF No. 1 Odor Study, please visit www.sjra.net/woodlands/construction/wastewater-treatment-facility-odor-study/, call the Woodlands Division office at 281-367-9511, or contact Matt Corley at This email address is being protected from spambots. You need JavaScript enabled to view it..

For information on Woodlands Water Agency visit https://woodlandswater.org, call 855-426-7283, like them @WoodlandsWater and follow them on Twitter @WJPA_Water

For additional information on SJRA visit our website at www.sjra.net, like SJRA on Facebook @SanJacintoRiverAuthority, follow us on Twitter @SJRA_1937, find us on Instagram @sanjacintoriverauthoritysjra, or connect with us on LinkedIn @San Jacinto River Authority.

Wastewater Treatment Facility No. 1 Odor Study Update June 25, 2020

Today the San Jacinto River Authority (SJRA) Board of Directors unanimously approved a professional services agreement and work order for an additional preliminary engineering study to evaluate and analyze all systems and processes at Wastewater Treatment Facility No.1 near the community of Lakeside Cove in The Woodlands.

Led by Kimley-Horn Engineering, the study will assess each of the treatment facility’s systems for the potential to cause odors, provide recommended options for each system to reduce odors, and estimate corresponding costs. Also included will be a cost-benefit ratio for each option to allow for the comparison of expense to the estimated odor removal potential. The new Kimley-Horn study will incorporate data from a recently completed May 2020 odor study which had a smaller scope of work focused on identifying single sources of odor.

Preliminary Engineering Report Anticipated Schedule:

  • Notice to Proceed – Monday, July 6, 2020
  • Lakeside Cove Community Kick-off Update – Date and Format TBD
  • “Tin Man” Review Assessment – July 20, 2020
  • Facilities Investigation Reports – August 12, 2020
  • Gravity Sanitary Sewer Line Investigation Report – September 16, 2020
  • Draft Integrated Odor Control Plan Report – September 18, 2020
  • WWTF No. 1 Dispersion Investigation Report – October 5, 2020
  • Lakeside Cove Community Meeting – Meeting Date and Format TBD
  • Final Integrated Odor Control Plan Report – October 14, 2020

The final integrated odor control reports are anticipated to be completed by October 14, 2020. The Woodlands MUDs, through The Woodlands Water Agency, will utilize this report to provide SJRA a recommended path forward regarding odor control at this facility.

For additional information on the WWTF No. 1 Odor Study, please visit our website at www.sjra.net/woodlands/construction/wastewater-treatment-facility-odor-study/, call the Woodlands Division office at 281-367-9511, or contact Matt Corley at This email address is being protected from spambots. You need JavaScript enabled to view it..

For information on the Woodlands Water Agency visit their website at https://woodlandswater.org, call 855-426-7283, like them @WoodlandsWater and follow them on Twitter @WJPA_Water. For additional information on SJRA visit our website at www.sjra.net, like SJRA on Facebook @SanJacintoRiverAuthority, follow us on Twitter @SJRA_1937, find us on Instagram @sanjacintoriverauthoritysjra, or connect with us on LinkedIn @San Jacinto River Authority.

Wastewater Treatment Facility No. 1 Odor Study Update

San Jacinto River Authority (SJRA) and the Woodlands Water Agency (WWA) recently hosted members of the WWA Odor Concern Ad Hoc Committee for a tour of SJRA’s Wastewater Treatment Facility (WWTF) No. 1.

SJRA funded an odor monitoring study in March after concerns were raised by residents of the Lakeside Cove community, however the odor monitoring study was not able to conclusively identify potential odor sources. SJRA understands the concerns raised by some residents and after presenting preliminary results from the odor monitoring study, the Odor Concern Ad Hoc Committee was formed by WWA to better understand the odor concerns and represent the WWA trustees in discussions to fund further studies and possible mitigation projects.

The committee concluded that all processes at SJRA’s WWTF No. 1 are performing satisfactorily. However, they determined in order to conclusively address resident concerns, WWA and SJRA should move forward on funding an additional study designed to look at plant processes specific to WWTF No. 1.

SJRA staff will seek approval of a professional services agreement and work order for an additional study led by Kimley-Horn Engineering at SJRA’s Board of Directors Meeting on June 25, 2020. With input and support from the WWA, a meeting will be scheduled prior to starting the study to provide residents information on the study’s scope and schedule.

For additional information on the WWTF No. 1 Odor Study, please visit www.sjra.net/woodlands/construction/wastewater-treatment-facility-odor-study/, call the Woodlands Division office at 281-367-9511, or contact Matt Corley at This email address is being protected from spambots. You need JavaScript enabled to view it..

For information on Woodlands Water Agency visit https://woodlandswater.org, call 855-426-7283, like them @WoodlandsWater and follow them on Twitter @WJPA_Water.

For additional information on SJRA visit our website at www.sjra.net, like SJRA on Facebook @SanJacintoRiverAuthority, follow us on Twitter @SJRA_1937, find us on Instagram @sanjacintoriverauthoritysjra, or connect with us on LinkedIn @San Jacinto River Authority.

Notice Regarding Woodlands Water Municipal Utility District Elections

THE WOODLANDS, Texas, April 29, 2020 – The contested elections for Montgomery County Municipal Utility District Nos. 7, 46, 47 and 60 originally set for May 2, 2020 were postponed at the April 2020 meetings until November 3, 2020.

This decision was driven by proclamations from Governor Abbott declaring a state of disaster for all counties in Texas regarding the COVID-19 virus and suspending provisions of the Texas Election Code.

The Woodlands Water MUD districts with uncontested elections authorized an order declaring the candidates elected under the same proclamation.

Update on Woodlands Water Service Options

In the interest of public health and safety, The Woodlands Water Agency encourages the use of online services.

Water payments and tax payments can be made at: www.woodlandswater.org.

If you prefer to pay by check or cash, please use the drop box at the corner of our parking lot at 2455 Lake Robbins Drive in The Woodlands.

Our office remains open to assist you. However, we are limiting the number of customers allowed in the building at one time. We ask that you only enter this building to process transactions that cannot be completed online or with the drop box.

Thank you for your patience and understanding.

An Important Message from The Woodlands Water Agency

THE WOODLANDS, Texas, March 15, 2020 – The Woodlands Water Agency continues to monitor Coronavirus / COVID-19 guidance from federal and state government agencies. The emergence of COVID-19 has caused understandable questions about public health and local water supplies.

To be clear, the water supply in The Woodlands, as provided by the 10 municipal utility districts (MUDs) in our area, is safe. Water in The Woodlands continues to be certified by the State of Texas as a “Superior Water System.”

Federally, the U.S. Centers for Disease Control (CDC) and the U.S. Environmental Protection Agency (EPA) provide helpful resources about COVID-19 and the safety of drinking water.

According to the CDC: “The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.”

More CDC information is available at:

https://www.cdc.gov/coronavirus/2019-ncov/php/water.html

According to the EPA: “The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. COVID-19 is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective.”

More EPA information is available at:

https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater

Locally, the San Jacinto River Authority (SJRA), which provides water to The Woodlands, advised: “As a wholesale water provider, the safety and health of the communities we serve is our top priority. The water professionals on our staff have always worked 24/7 year-round to maintain our quality of service to the community, and we will continue to do so through this COVID-19 event. Our water and wastewater treatment systems remain safe. We have already made plans in the event that there are any impacts to our supply chain, such as chemical and material suppliers. We continue to plan for successfully meeting the current challenges.”

Please continue to heed the public health guidance of federal and state officials, stay safe, and take care of your family and friends. Thank you.

The Woodlands Water Agency

The Woodlands Water Agency

2455 Lake Robbins Dr
The Woodlands TX 77380
281-367-1271

Information

For billing, customer service, new service and service disconnections:
billingdepartment@woodlandswater.org

For all other inquires:
information@woodlandswater.org

Hours of Operation:
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For Emergency call
281-367-1271

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