Important Notices

Update on Woodlands Water Service Options

In the interest of public health and safety, The Woodlands Water Agency encourages the use of online services.

Water payments and tax payments can be made at: www.woodlandswater.org.

If you prefer to pay by check or cash, please use the drop box at the corner of our parking lot at 2455 Lake Robbins Drive in The Woodlands.

Our office remains open to assist you. However, we are limiting the number of customers allowed in the building at one time. We ask that you only enter this building to process transactions that cannot be completed online or with the drop box.

Thank you for your patience and understanding.

An Important Message from The Woodlands Water Agency

THE WOODLANDS, Texas, March 15, 2020 – The Woodlands Water Agency continues to monitor Coronavirus / COVID-19 guidance from federal and state government agencies. The emergence of COVID-19 has caused understandable questions about public health and local water supplies.

To be clear, the water supply in The Woodlands, as provided by the 10 municipal utility districts (MUDs) in our area, is safe. Water in The Woodlands continues to be certified by the State of Texas as a “Superior Water System.”

Federally, the U.S. Centers for Disease Control (CDC) and the U.S. Environmental Protection Agency (EPA) provide helpful resources about COVID-19 and the safety of drinking water.

According to the CDC: “The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.”

More CDC information is available at:

https://www.cdc.gov/coronavirus/2019-ncov/php/water.html

According to the EPA: “The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. COVID-19 is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective.”

More EPA information is available at:

https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater

Locally, the San Jacinto River Authority (SJRA), which provides water to The Woodlands, advised: “As a wholesale water provider, the safety and health of the communities we serve is our top priority. The water professionals on our staff have always worked 24/7 year-round to maintain our quality of service to the community, and we will continue to do so through this COVID-19 event. Our water and wastewater treatment systems remain safe. We have already made plans in the event that there are any impacts to our supply chain, such as chemical and material suppliers. We continue to plan for successfully meeting the current challenges.”

Please continue to heed the public health guidance of federal and state officials, stay safe, and take care of your family and friends. Thank you.

Flushing of Water Distribution System Will Begin on Feb. 3

Normal maintenance procedure will occur over eight to 10 weeks

THE WOODLANDS, TEXAS, January 22, 2020 –Beginning Feb. 3, The Woodlands Water Agency will flush the water distribution system for the Municipal Utility Districts serving The Woodlands, including:

  • The Woodlands MUD No. 1
  • Montgomery County MUD Nos. 6, 7, 36, 39, 46, 47, 60, and 67
  • The Woodlands Metro Center MUD

Michael O. Mooney, P.E., Deputy General Manager of The Woodlands Water Agency, said, “Flushing of our water distribution system is a normal maintenance procedure recommended by the Texas Commission on Environmental Quality (TCEQ). Each flushing valve in The Woodlands will be opened and allowed to flow water for a short period of time.”

The system flushing is scheduled to begin the week of Feb. 3 and will take approximately eight to 10 weeks to complete.

Mooney added, “Naturally occurring minerals in the water, such as iron, will be agitated during the flushing process and may cause temporary reddish or brown coloring of the water. The coloring results from the oxidation of naturally occurring dissolved iron in the water and does not affect the suitability of the water for drinking. If you observe the reddish or brown coloring, please open faucets to flush out the water and do not wash clothes until the coloring dissipates.”

Water in The Woodlands continues to be rated by the State of Texas as a “Superior Water System.”

If you have questions regarding the flushing program, please contact the customer service division of The Woodlands Water Agency at 855-h2o-SAVE (855-426-7283, extension 4).

The Woodlands Water Agency

The Woodlands Water Agency

2455 Lake Robbins Dr
The Woodlands TX 77380
855-H2o-SAVE (855-426-7283)

Information

For billing, customer service, new service and service disconnections:
billingdepartment@woodlandswater.org

For all other inquires:
information@woodlandswater.org

Hours of Operation:
8:00am to 5:00pm Mon-Fri

For Emergency call
855-H2o-SAVE (855-426-7283)

Receive important updates

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For billing, customer service, new service & service disconnections:
Billing Department Email

For all other inquires:
Woodlands Water Email

8:00am to 5:00pm Mon-Fri

For Emergency call
855-H2o-SAVE (855-426-7283)